Una historia de 3 portatiles (post 2)

Continuo la historia de la tragicomedia del Philips Freevents X53 y agradecimiento a Dell y su soporte en España apoyado por Unysis con transcripción de email actualizando al profesor, en el que cuento como conseguir que te arreglen un portatil fuera de garantía, en mi caso incluso vinieron a nuestra centro Okuri Spaces, y me dejen que un buen sabor de boca que me ha terminado de convencer de que les vamos a comprar unos cuantos Dell Mini12 con Ubuntu en cuanto les amplien el disco duro.


Dear Marwan

Heard rumors you have been sharing my laptop story and felt compelled to write an update with the latest developments...

Two weeks ago the replacement Dell I bought broke down (graphics card got burnt). Warranty was expired, but after breathing deeply for more than 10 days and rereading my class notes I gathered enough positivity to convince them to fix it for free even though the warranty had expired six months ago. This time research and empathy became the key factor, as knowing that the Nvdia cards had suffered huge recalls helped me make my point that it should be exceptional that a 2000 EUR laptop breaks down so fast and sharing having been an IBM employee and how Dell managed to outrun us in the laptop space by better customer care gave him the arguments to help. Even though I did say (while smiling) that if the didnt fix it Dell equipment would never be bought in any of my companies, I didn't have to resort to suggest him googling "philps freevents" (where my blog post still ranks 2nd, probably having convinced many potential customers to reconsider their purchase).



Technician comes on Monday, but in the meantime I have bought a Mac



See you around

L


En el próximo post que cierra la serie incluiré mi lista de puntos a recordar en una negociación a la que hago referencia. Por cierto, escribo este post desde el Dell XPS que ya funciona otra vez como nuevo y cierro con foto de el bueno, el feo y el malo